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Can the alcohol section be removed?Yes, offering alcohol is optional and easily removed when setting up your shopping platform.
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Can customers make changes to an order once it’s been placed?That is your decision as a business owner. That said, Wix stores, which your shopping platform is built on, allow you to make changes to an order as long as it has not been partially or fully refunded. These modifications can include adding or removing items, updating prices, changing customer details, applying discounts, and adding custom service charges or tips. It's important to establish a clear timeline for customers to make these changes.
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Who manages orders that are placed?Orders are sent directly to you or anyone the store owner chooses. Store owners can include up to three additional site collaborators to assist with website design, managing orders, coupons, and marketing.
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What is included with a standard shopping platform setup?Shopping platforms act as extensions of your website and can be accessed through a link. Each platform includes store pages, a policies page, and a pricing page. You have the option to add additional pages if you wish. Additionally, Co-Op Shopper is available to assist you if needed.
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Are online stores only available for property managers and resorts?Our shopping platforms are accessible to personal shoppers who can use our Shopper Microsites at a lower cost of entry. Learn more here >
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Can we have more than one location receiving orders?Currently, orders placed on your shopping portal are sent to your chosen email. You then direct these orders to other locations as needed.
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Do I have access to add grocery items to my store?Store managers do not have access to the store database. However, you have full access to all other areas of your website, including managing orders, coupons, gift cards, and any add-ons you wish to implement. Co-Op Shopper is happy to add custom items to your store and assist with graphics by scheduling a design session.
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When splitting multipack items, does the entire store use in-store pricing or custom pricing?When splitting multipack items, the entire store must be priced higher than in-store prices. The standard Costco store setup uses in-store pricing, just as shown on our sister site, SaveAtCostco.com. With this setup, a service fee is added as a percentage of the total purchase amount, making it easier to implement and manage sales tax, while keeping costs lower. For advanced Costco store owners, profit is made through price increases on individual items, allowing them to offer split-item shopping. This pricing strategy incentivizes shoppers to split multipack items to reduce their overall shopping costs, while enabling higher margins for the store.
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Is it legal to resell Costco products?Yes, it is legal to resell Costco products under certain conditions. Costco allows the resale of items purchased by individuals or businesses with a Costco Business membership. This applies to purchasing items for others as a delivery service as well.
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How much does website hosting cost?Websites can be created using the Wix website builder platform, which provides various e-commerce hosting options to suit your business needs. The fees associated with Co-Op Shopper are for standard setup and fixed monthly charges. After your website is set up, you can purchase a Wix hosting plan, available on a monthly or annual basis. Currently, Wix offers a free domain for the first year. The setup also includes connecting the domain and hosting plan.
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Which pricing model is more manageable for my online store: using in-store pricing with a fee or custom pricing?That's a great question! Let's compare both sides of the question to help you make the right choice. 1. In-store Pricing with an Additional Fee Benefits: - Transparency: Clients pay the same prices as they would in-store at Costco, plus a clear, upfront additional fee. This makes it easier for clients to understand exactly what they are paying for and how much the service costs. - Trust: This pricing model can build trust, as clients see that they are not being charged more for the products themselves; the additional fee is solely for the service provided. - Consistency: Prices reflect real-time in-store prices, which means clients benefit from any discounts or promotions that Costco offers, ensuring they get the best possible deal. 2. Custom Pricing with a Markup Benefits: - Simplicity: Clients see a single price for each item, which already includes the cost of the shopping service, making the transaction straightforward. - Predictability: Markup percentages are consistent, so clients can easily estimate the total cost of their shopping without needing to calculate service fees separately. - Potential for Deals: Professional shoppers may offer special pricing or promotions independent of Costco's pricing, providing unique savings opportunities. Conclusion: Choosing the right pricing model depends on what you feel clients would value most. If transparency and taking advantage of in-store promotions are important, the in-store pricing model may be more appealing. If you prefer a simpler, all-in-one pricing format, custom pricing could be the better option.
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Are Costco prices in my store updated?Stores display an average in-store price, which is determined and monitored by Co-Op Shopper. Updates to Costco pricing are monthly. The Costco platform can be customized with specific pricing options, including advanced features like split-item shopping, as demonstrated with our example store. Quotes are available for any modifications to the platforms.
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Can I set my own pricing for Costco items?Custom pricing is available and can be set to any amount. Pricing is increased by a percentage and applied to all items in your store. Please note that custom features require an additional setup fee.
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Can the average item pricing be removed?Yes, the pricing can be removed and replaced by $0 at setup.
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Why is an average item amount displayed, and can it be removed?The default setting displays an average price; however, you can choose to display a $0 price instead. The purpose of showing a price is to provide a basis for calculating a deposit when requesting a percentage of the order upfront. Additionally, having an estimated amount allows for the inclusion of a tip based on a percentage of the order total.
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How much does website hosting cost?Websites can be created using the Wix website builder platform, which provides various e-commerce hosting options to suit your business needs. The fees associated with Co-Op Shopper are for standard setup and fixed monthly charges. After your website is set up, you can purchase a Wix hosting plan, available on a monthly or annual basis. Currently, Wix offers a free domain for the first year. The setup also includes connecting the domain and hosting plan.
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I only do grocery shopping, can the Microsite be changed to a grocery platform only?Yes, the "Errand Microsite" can be a grocery shopping-only platform.
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Do I have access to my Errand Microsite?No, Microsite access is not available.
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Can Errand Microsites take payments online?Your Errand Microsite functions as a complete e-commerce platform capable of processing online payments. However, the standard setup does not include e-commerce features and incurs an additional fee, which varies based on the payment processor you choose. If you're using Square, payment processor setup may require temporary access to your account. Alternatively, offline payment options like Venmo are preferred.
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Why is an average item amount displayed, and can it be removed?The default setting displays an average price; however, you can choose to display a $0 price instead. The purpose of showing a price is to provide a basis for calculating a deposit when requesting a percentage of the order upfront. Additionally, having an estimated amount allows for the inclusion of a tip based on a percentage of the order total.
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