Co-Op Shopper Service Policies

Agreement Overview

This Agreement is a legal document that establishes the terms between you ("the user") and CO-OP SHOPPER LLC, a Utah Limited Liability Company ("we", "us", "our"). The website www.co-opshopper.com, referred to herein as 'the Site', is a division of CO-OP SHOPPER LLC. By accessing and using the Site, you agree to be bound by the terms of this Agreement.

Services Offered

CO-OP SHOPPER LLC provides various transactional, informational, delivery, and communication services through the Site. The Site functions as an online platform where Costco products are displayed, and users can purchase service plans offered by CO-OP SHOPPER LLC. We reserve the right to introduce new service plans and related services in the future. All payments for these services are due at the time of plan activation.

Co-Op Shopper LLC does not sell or ship items listed on our website. To avoid unnecessary fees, please disable the payment processor by selecting "Offline Payment" at checkout.

Section A - Third-Party Services

Our service allows you to engage with third-party businesses that we do not operate or control. Any transactions made with these third parties are solely between you and the third party. CO-OP SHOPPER LLC disclaims all responsibility for the accuracy, completeness, and usefulness of any information provided by these third parties. We do not guarantee the quality or availability of products or services from these businesses and will not be liable for any charges or obligations incurred through such dealings.

Section B - Intellectual Property and Use Restrictions

The Site and all its contents including design, text, graphics, and software are owned by CO-OP SHOPPER LLC or its content providers. The materials from the Site are available for personal and non-commercial use only unless otherwise explicitly authorized by us through written permission. Unauthorized use, including reproduction, modification, distribution, or publication for commercial or public purposes, is strictly prohibited without prior written consent from CO-OP SHOPPER LLC.

Section C - Account and Service Termination

We reserve the right to suspend or terminate your account or any services listed on the Site at our discretion, with or without notice. You may cancel your service plan at any time by notifying CO-OP SHOPPER LLC; however, you will not be eligible for a refund of any fees already paid. You remain responsible for any charges incurred before your account cancellation.

Section D - Changes to Services and Fees

CO-OP SHOPPER LLC may modify the terms of this Agreement or the fee structure for services at any time. Notice of significant changes will be posted on the Site. Continued use of the Site following such changes will constitute your acceptance of the new terms. We may also revise or discontinue any service plan without prior notice to you. If you do not agree with any changes, you may terminate your services with us.

Section E - Policy Updates

We may update this policy periodically. All amendments will take effect immediately upon their posting on the Site. We will notify you of any significant changes to our policy. It is advisable to review this page frequently to stay informed of how we are protecting your information.

Payment Terms
Payment for the consultation must be made in full prior to the scheduled consultation.
Payments can be made via the payment methods specified during the booking process.

Consultation Rescheduling and Cancellation
Clients may reschedule their consultation up to 24 hours before the scheduled time without penalty.
Cancellations made at least 24 hours in advance are eligible for a full refund.
Cancellations made less than 24 hours before the scheduled time will not be eligible for a refund.

Refund Policy
If the client chooses not to proceed with the website setup after the consultation, they may be eligible for a partial refund.
The refundable amount will be the greater of 50% of the original consultation fee or $35. This amount is retained to cover the time and resources spent on preparation and the consultation itself.
Refunds will not be issued if the client fails to attend the scheduled consultation without prior notice (no-show).

Service Limitations
The consultation fee covers the time spent on preparation and the initial consultation session. It does not include any further work or services related to setting up or managing the website.
Any additional services beyond the initial consultation may incur additional fees.

Refund Processing
Refunds will be processed within 14 business days from the date the request is approved.
Refunds will be issued using the original payment method, unless otherwise agreed upon.

No Guarantee of Results
The consultation is intended to provide guidance and recommendations for setting up your website. However, no specific outcomes or results are guaranteed.

Changes to the Policy
This policy may be updated or modified at any time without prior notice. It is the client’s responsibility to review the terms prior to booking a consultation.

By booking a consultation, you agree to these terms and conditions.

Terms, Conditions, and Refund Policy for Website Setup Consultations

Website Hosting Plan Policy

Service Agreement

By purchasing a website hosting plan for your Co-Op Shopper online store, you agree to the terms and conditions outlined in this policy. The hosting plan covers the maintenance, support, and hosting of your online store on our platform.

Plan Inclusion

The hosting plan includes:

Secure web hosting and domain management.
Regular updates to ensure site functionality and security.
Basic technical support for troubleshooting and minor updates.
Routine backups for data security.

Plan Duration and Renewal

The hosting plan is billed either monthly or annually, with automatic renewal at the end of each term. A reminder will be sent before renewal, allowing you to cancel or update your plan if needed.

Payment and Refunds

Payments are required in advance to activate the hosting plan. Refunds are not provided once the hosting plan is activated, except in the case of technical issues directly caused by the hosting service that cannot be resolved within 30 days.

Termination and Suspension

We reserve the right to suspend or terminate the hosting plan if payments are not made on time, or if there are violations of our acceptable use policies, including illegal or prohibited content.

Site Ownership

While the hosting plan covers the maintenance of the online store, the website content, such as text, images, and logos, remain the property of the Co-Op Shopper LLC.

Support Limitations

Technical support covers only hosting-related issues. Custom design changes, content updates, or additional development will incur additional fees.

Plan Upgrades

You may choose to upgrade your hosting plan to include additional features, such as premium support or increased storage, at any time. Changes will be prorated based on the remaining term.

Service Level Agreement (SLA)

We guarantee 99.9% uptime for the hosting service. In the event of a prolonged outage, we will credit your account for the downtime exceeding this limit.

Changes to the Policy

We reserve the right to update this policy at any time. Customers will be notified of significant changes that affect the terms of the hosting plan.

By purchasing the hosting plan, you acknowledge and agree to these terms.

What type of information does our website collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect Non-personal and Personal Information for the following purpose.

To provide and operate the services.
To provide our users with ongoing customer assistance and technical support.
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and inferred non-personal information, which we or our business partners may use to provide and improve our respective services.
To comply with any applicable laws and regulations.

How do you store, use, share, and disclose your site visitors' personal information?

Our website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure our store and its service providers' secure handling of credit card information.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Our website is hosted on the Wix platform. Review how cookies are used and tracking tools here. Learn more about cookies here.

How can your site visitors withdraw their consent?

If you do not want us to process your data, or have questions about our policy, please contact:

Art Duy

art@co-opshopper.com